Last Updated: March 19, 2020
A note from InHarmony Dental Care
We understand that the past few months have been a very difficult time. Pausing dental services has impacted our ability to provide our valued patients with the care that they need. We understand that many of you have had to defer your dental care.
We appreciate your understanding for the interruption in services while we were closed. Our number one priority is the health and safety of our patients, team members and community. We have been following provincial and federal health authority guidelines as well as the recommendations from the College of Dental Surgeons of British Columbia (CDSBC) to do our part to control the spread of the novel coronavirus, (COVID-19).
We are happy to say that we beginning the process of reopening our clinic as of today, May 19, 2020. We are opening in phases, and beginning to see patients as of Monday May 25, 2020. We plan to keep regular office hours, which are Monday to Thursday, 9-5.
Your experience at our office might look a little bit different right now, and we wanted to describe some of the changes we are implementing. As our provincial health officer Dr. Bonnie Henry says, we are all adapting to the “new normal”.
The Day Before Your Appointment
-You will be contacted for screening prior to your appointment.
-We ask that if you or any members of your household are displaying any symptoms of illness you reschedule your appointment, without exception.
-You will have the opportunity to ask any questions that may arise about your appointment or our new procedures.
Upon Your Arrival at the Office
-If you arrived by car, wait in your vehicle with your cell phone handy and we will contact you to come in.
-If you arrived by transit, bicycle, or on foot, please wait outside the office at least 6 feet from anyone else.
-All patients entering and exiting the office will be asked to wash their hands or use an alcohol-based hand sanitizer.
-After being given the okay to enter the office, your temperature will be taken by touch-less thermometer.
-Wherever possible, we ask you to be aware of keeping at least 6 feet of distance. You are welcome to wear your own protective mask into the office, if you wish.
-Only the scheduled patient will be allowed into the treatment rooms and waiting area. Please contact our office if you require special assistance and we will work together to create an accessible plan for you.
-Water and tea service is suspended, and the waiting room will be kept empty.
We are also making changes for those patients who generally access our supportive resources before or during dental appointments. Previously, these resources included in-person sessions with our counselor and two service dogs. We are offering counselling sessions via telephone and video calls as needed. We will continue to offer nitrous oxide and oral sedation with monitoring. For now, our service dogs Rigby and Gryphon will be enjoying their sabbatical. 🙂
-As always, treatment rooms will be cleaned and disinfected prior to your appointment. All equipment will be disinfected or sterilized as per the CDSBC’s guidelines.
-Our team is following the guidelines and recommendations of provincial public health authorities and our dental governing bodies. We have also chosen to take additional steps in infection prevention and control. These precautions include:
- Pre-screening patients for any symptoms of COVID-19.
- Limiting the number of people in the office and maintaining physical distancing wherever possible.
- Installing plexiglass barriers for our administrative team.
- Increasing the amount of personal protective equipment that we are using for dental appointments.
- High volume air filtration and purification units running throughout the day in the operatories to encourage airflow.
- Increased disinfection of high touch surfaces (restroom, debit/credit machine, door handles, light switches).
We are proceeding with an abundance of caution, but we want you to feel confident that any visit you make to our office will be a safe one. We are diligently staying up to date with the evidence-based recommendations from our provincial health authorities and the CDSBC. We will keep you informed on any changes to our office procedures, as they come.
We look forward to seeing you soon, and we are here to answer any questions you may have about the “new normal”.
Call us: 250-727-3552
Email us: email@example.com
Our office is closed for the near future, based on the recommendations of the College of Dental Surgeons of BC and the province. If you are having a dental emergency (acute pain, suspected infection, or dental trauma) please call our office at 250-727-3552.
In the past few weeks we have increased our infection prevention and control efforts beyond current recommendations. We are dedicated to providing a safe clinical environment for our patients as well as our team members. Some of our team members attended the Pacific Dental Conference, which has had several COVID-19 cases stemming from a common exposure there. We are following the lead of our province’s authorities on health, and those staff members are undergoing a 2 week self-isolation. None of our staff members have exhibited any symptoms in the days since they have been there, but will remain in self-isolation for the recommended time. We are closely following the recommendations of both the province and the college of dental surgeons. We appreciate your understanding during this time. If you need more information we suggest these links: